I design systems that scale with your ambitions, preventing the rewrites and chaos that kill growth.
Building trust systems, unified experiences and self-service platforms for products serving millions.
I design systems that scale with your ambitions, preventing the rewrites and chaos that kill growth.
Building trust systems, unified experiences and self-service platforms for products serving millions.
I design systems that scale with your ambitions, preventing the rewrites and chaos that kill growth.
Building trust systems, unified experiences and self-service platforms for products serving millions.
I design systems that scale with your ambitions, preventing the rewrites and chaos that kill growth.
Building trust systems, unified experiences and self-service platforms for products serving millions.
I design systems that scale with your ambitions, preventing the rewrites and chaos that kill growth.
Building trust systems, unified experiences and self-service platforms for products serving millions.
Hi, I'm Kevin Shalkowsky
Hi, I'm Kevin Shalkowsky
Systems thinker. Technical partner. Scale specialist.
Systems thinker. Technical partner. Scale specialist.
I design systems-level solutions for products serving millions. Not just interfaces that look good in prototypes.
I design systems-level solutions for products serving millions. Not just interfaces that look good in prototypes.
With experience across UX design, product strategy and technical architecture, I bridge the gap between what's desirable and what's buildable.
With experience across UX design, product strategy and technical architecture, I bridge the gap between what's desirable and what's buildable.
Whether you're launching an ambitious MVP or redesigning for scale, I help you build products that grow without breaking.
Whether you're launching an ambitious MVP or redesigning for scale, I help you build products that grow without breaking.
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Search & Information Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Support Experience & Self-Service
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
Search & Information Architecture
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Support Experience & Self-Service
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
End-to-End Systems Thinking
End-to-End Systems Thinking
Designing across strategy, architecture and execution to ensure systems work as a whole, not in isolation.
End-to-End Systems Thinking
Designing across strategy, architecture and execution to ensure systems work as a whole, not in isolation.
When systems break, teams slow down.
I work across UX, architecture and content to prevent fragmentation and help organizations move faster with confidence.
I design systems-level solutions for products serving millions. Not just interfaces that look good in prototypes.
With experience across UX design, product strategy and technical architecture, I bridge the gap between what's desirable and what's buildable.
Whether you're launching an ambitious MVP or redesigning for scale, I help you build products that grow without breaking.
Hi, I'm Kevin Shalkowsky
Systems thinker. Technical partner. Scale specialist.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
Trust & Clarity in AI Products
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Search & Information Architecture
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Navigation at Global Scale
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Support Experience & Self-Service
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Enterprise Content Systems
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
End-to-End Systems Thinking
Designing across strategy, architecture and execution to ensure systems work as a whole, not in isolation.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Search & Information Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Support Experience & Self-Service
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Problems I Solve
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Search & Information Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Support Experience & Self-Service
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.