Context
Intel.com served 300M+ visitors annually across 50+ product teams. The user experience was fragmented. Twelve different button styles existed across the site. No single source of truth. Three-week timelines from design approval to production. Accessibility compliance varied by team. Each product team had independently created their own component variations over the years.
Role & Scope
Role: Senior Product Designer, Design Systems Lead for Digital Experiences at Intel
Platform: Figma component library, Adobe Experience Manager integration
Collaboration: 16 global product teams, front-end engineering, accessibility specialists
I architected Intel's Atomic Design System from the ground up. This included 100+ reusable components, typography and spacing standards, accessibility-first design and a governance model. This became the foundation for every Intel project in my portfolio.
Design Constraints
Visual and functional inconsistency at scale: Numerous product teams had independently created their own component variations. Desktop CPU support used different buttons than server documentation. The GPU team had custom alert boxes. Every team thought their approach was the right way.
Slow, inefficient handoffs: Design-to-development averaged 3 weeks. Simple component updates required changes across hundreds of pages. Engineering teams were rebuilding the same components over and over.
No accessibility standards: WCAG compliance varied by team. Some products had keyboard navigation, others didn't. High-contrast modes were inconsistent. Screen reader support was an afterthought.
Resistance to standardization: Product teams had spent years customizing their components. Convincing them to give up control and adopt a shared system meant proving the system worked better than what they'd built.
Detailed Results
95% adoption across 16 global teams within 18 months.
50% acceleration in design-to-delivery timeline (from 3 weeks to 1.5 weeks average).
40% reduction in design-QA rounds through 8-point grid consistency.
85% component reuse rate across teams (vs. near-zero before).
100% WCAG 2.1 AA compliance across all components with keyboard navigation support.
Reduced engineering duplication, teams stopped rebuilding the same components.
Became the foundation for all case studies in this portfolio (Ask Intel AI Assistant, Enterprise Search, Global Navigation, Contact Experience, Knowledge Articles).
When systems break, teams slow down.
I work across UX, architecture and content to prevent fragmentation and help organizations move faster with confidence.
