Overview
I redesigned Intel’s technical documentation framework, shifting from static “document storage” to modular, answer-first problem-solving.
Time-to-resolution dropped by 40%.
Role & Scope
I owned the template design and system architecture. But I spent more time building consensus than pushing pixels. The challenge was convincing dozens of content teams to give up their customizations and adopt a standard.
Challenge
Articles were:
Users filed support tickets for issues already documented.
Strategy: Structure Over Styling
Answer-First Model
Executive summary and quick facts at the top of every article.
Sticky Contextual TOC
Jump navigation optimized for long-form technical content.
Patterned Technical Blocks
Standardized layouts for warnings, prerequisites and code snippets.
Accessibility & Machine Readability
Impact
Key Insights
Detailed Results
When systems break, teams slow down.
I work across UX, architecture and content to prevent fragmentation and help organizations move faster with confidence.
Overview
I redesigned Intel’s technical documentation framework, shifting from static “document storage” to modular, answer-first problem-solving.
Time-to-resolution dropped by 40%.
Overview
I redesigned Intel’s technical documentation framework, shifting from static “document storage” to modular, answer-first problem-solving.
Time-to-resolution dropped by 40%.
Overview
I redesigned Intel’s technical documentation framework, shifting from static “document storage” to modular, answer-first problem-solving.
Time-to-resolution dropped by 40%.
Overview
I redesigned Intel’s technical documentation framework, shifting from static “document storage” to modular, answer-first problem-solving.
Time-to-resolution dropped by 40%.
Challenge
Articles were:
Users filed support tickets for issues already documented.
Challenge
Articles were:
Users filed support tickets for issues already documented.
Challenge
Articles were:
Users filed support tickets for issues already documented.
Challenge
Articles were:
Users filed support tickets for issues already documented.
Strategy: Structure Over Styling
Answer-First Model
Executive summary and quick facts at the top of every article.
Sticky Contextual TOC
Jump navigation optimized for long-form technical content.
Patterned Technical Blocks
Standardized layouts for warnings, prerequisites and code snippets.
Strategy: Structure Over Styling
Answer-First Model
Executive summary and quick facts at the top of every article.
Sticky Contextual TOC
Jump navigation optimized for long-form technical content.
Patterned Technical Blocks
Standardized layouts for warnings, prerequisites and code snippets.
Strategy: Structure Over Styling
Answer-First Model
Executive summary and quick facts at the top of every article.
Answer-First Model
Executive summary and quick facts at the top of every article.
Sticky Contextual TOC
Jump navigation optimized for long-form technical content.
Sticky Contextual TOC
Jump navigation optimized for long-form technical content.
Patterned Technical Blocks
Standardized layouts for warnings, prerequisites and code snippets.
Patterned Technical Blocks
Standardized layouts for warnings, prerequisites and code snippets.
Strategy: Structure Over Styling
Answer-First Model
Executive summary and quick facts at the top of every article.
Sticky Contextual TOC
Jump navigation optimized for long-form technical content.
Patterned Technical Blocks
Standardized layouts for warnings, prerequisites and code snippets.
Accessibility & Machine Readability
Accessibility & Machine Readability
Accessibility & Machine Readability
Accessibility & Machine Readability
Impact
Impact
Impact
KPI
Helpfulness Rating
Improvement
40% increase
Metric Type
Brand Authority
KPI
Comprehension
Improvement
25% more time
Metric Type
user Engagement
KPI
Data Transparency
Improvement
100% accurate
Metric Type
Non-Visual Data
KPI
AI Citation
Improvement
High Precision
Metric Type
LLM Readiness
Impact
KPI
Helpfulness Rating
Improvement
40% increase
Metric Type
Brand Authority
KPI
Comprehension
Improvement
25% more time
Metric Type
user Engagement
KPI
Data Transparency
Improvement
100% accurate
Metric Type
Non-Visual Data
KPI
AI Citation
Improvement
High Precision
Metric Type
LLM Readiness
Detailed Results
Detailed Results
Detailed Results
Detailed Results
Role & Scope
I owned the template design and system architecture. But I spent more time building consensus than pushing pixels. The challenge was convincing dozens of content teams to give up their customizations and adopt a standard.
Key Insights
Role & Scope
I owned the template design and system architecture. But I spent more time building consensus than pushing pixels. The challenge was convincing dozens of content teams to give up their customizations and adopt a standard.
Key Insights
Role & Scope
I owned the template design and system architecture. But I spent more time building consensus than pushing pixels. The challenge was convincing dozens of content teams to give up their customizations and adopt a standard.
Key Insights
Role & Scope
I owned the template design and system architecture. But I spent more time building consensus than pushing pixels. The challenge was convincing dozens of content teams to give up their customizations and adopt a standard.