User experiences built on data, designed for everyone.
I design products grounded in real user behavior and research. By prioritizing accessibility and responsive design from the start, I create experiences that don't just work for your core users, they work for everyone, everywhere, across any device.
User experiences built on data, designed for everyone.
I design products grounded in real user behavior and research. By prioritizing accessibility and responsive design from the start, I create experiences that don't just work for your core users, they work for everyone, everywhere, across any device.
User experiences built on data, designed for everyone.
I design products grounded in real user behavior and research. By prioritizing accessibility and responsive design from the start, I create experiences that don't just work for your core users, they work for everyone, everywhere, across any device.
Product design case studies
Product design case studies
Support seekers were fragmented across disconnected channels with no clear guidance on where to start. I led the UX redesign for the support experience with intuitive pathways across chat, phone support, email and self-service, reducing support ticket volume and improving CSAT scores.
Enterprise users struggled to surface relevant information from massive content libraries. I owned the UX and interaction design for a complete search redesign using the Coveo framework with dynamic filtering and AI-powered suggestions post MVP.
The content platform lacked clear hierarchy, forcing users to navigate deeply nested menus. I redesigned the information architecture and created a unified navigation system with embedded search and progressive disclosure. New users onboarded faster and content discoverability increased.
Have a design challenge? I'd love to help solve it.
Product design case studies
Support seekers were fragmented across disconnected channels with no clear guidance on where to start. I led the UX redesign for the support experience with intuitive pathways across chat, phone support, email and self-service, reducing support ticket volume and improving CSAT scores.
Enterprise users struggled to surface relevant information from massive content libraries. I owned the UX and interaction design for a complete search redesign using the Coveo framework with dynamic filtering and AI-powered suggestions post MVP.
The content platform lacked clear hierarchy, forcing users to navigate deeply nested menus. I redesigned the information architecture and created a unified navigation system with embedded search and progressive disclosure. New users onboarded faster and content discoverability increased.
Product design case studies
From 40% form abandonment to a unified contact system serving 42K+ monthly users.
My Role: Lead Product Designer on DX Team
From fragmented experiences to 20M+ unified queries annually.
My Role: Lead Product Designer on DX Team
Creating a unified template for 50K+ support articles globally.
My Role: Lead Product Designer on DX Team
From 40% form abandonment to a unified contact system serving 42K+ monthly users.
My Role: Lead Product Designer on DX Team
From fragmented experiences to 20M+ unified queries annually.
My Role: Lead Product Designer on DX Team
Creating a unified template for 50K+ support articles globally.
My Role: Lead Product Designer on DX Team