UX design that helps large organizations move faster, without breaking things.
I specialize in enterprise UX, design systems and complex workflows, creating experiences that reduce friction, improve adoption and scale across teams, platforms and regions.
UX design that helps large organizations move faster, without breaking things.
I specialize in enterprise UX, design systems and complex workflows, creating experiences that reduce friction, improve adoption and scale across teams, platforms and regions.
UX design that helps large organizations move faster, without breaking things.
I specialize in enterprise UX, design systems and complex workflows, creating experiences that reduce friction, improve adoption and scale across teams, platforms and regions.
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Search & Information Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Support Experience & Self-Service
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
When systems break, teams slow down.
I work across UX, architecture and content to prevent fragmentation and help organizations move faster with confidence.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Search & Information Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Support Experience & Self-Service
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
Search & Information Architecture
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Support Experience & Self-Service
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Trust & Clarity in AI Products
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Search & Information Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Navigationn at Global Scale
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Support Experience & Self-Service
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Enterprise Content Systems
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.
From Simple Chatbots to Smart, Autonomous Assistants
My Role: Lead Product Designer, System Architecture
Key Outcome: 80%+ customer satisfaction with AI-assisted support interactions
Trust & Clarity in AI Products
From Keyword Matching to AI-Powered Intent Recognition
My Role: Lead Product Designer, System Architecture
Key Outcome: 90-second or less discovery time across 20M+ annual queries
Search & Information Architecture
Simplifying Enterprise Complexity through Intuitive Information Architecture
My Role: Lead Product Designer, System Architecture
Key Outcome: 6-category framework adopted globally to unify 12+ business units
Navigation at Global Scale
Creating Seamless Entry Points for High-Stakes Customer Resolution
My Role: Lead Product Designer, System Architecture
Key Outcome: 38% reduction in form abandonment through progressive disclosure
Support Experience & Self-Service
Standardizing 50,000+ Documentation Assets for Machine-Readability
My Role: Lead Product Designer, System Architecture
Key Outcome: 35% increase in reading efficiency via modular, atomic templates
Enterprise Content Systems
Problems I Solve
These are the recurring enterprise problems I've been brought in to solve at scale, under real constraints.